Publisher Description
User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc.. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, automatic email receive to convert emails into issues.Comprehensive trouble ticket tracking software for help desks and call centers...
Categories: HELP DESK SOFTWARE, HELP, DESK, SOFTWARE, TROUBLE, TICKET, SOFTWARE, BUG, TRACKING
System Requirements
Pentium Processor700mhz+, 512MB RAM, 80mb
What's New
Build 163 offers a number of product fixes and offers customer reports, using Crystal Reports, as a seperate download
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